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By Jonathan W.
If you are an avid outdoorsman (or if you aspire to be one) this store has everything you will ever need to make your own adventure. The service as the store is exceptional, and employees are more than willing to answer all of your questions. The bike shop does a great job with all bike repair and tune-up needs. For the price-conscious consumer, this store often has sale priced items from previous seasons, so you won't have to pay an arm and a leg. Become an REI member for a low, one-time fee of $15.00, and you will receive a dividend at the end of every year based on your purchases for that year. Its a good deal if you plan to plan to buy even occasionally from the store.
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By Kyra T.
REI has such a wide array of products from climbing gear, to shoes and clothing. The quality of their branded products are great and cheaper than going for the bigger names. The services has always been excellent too.
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By maria d.
The staff is very helpful. I am a member. It's only one-time fee of $20 but you get a % back on any return and year end dividend that can be used towards a purchase. Good tennis shoe, sandals and working shoes. I buy their travel shirts and pants that dry fast and real light for travel. I can wash a shirt in hotel room and
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By Randee D.
REI has a huge selection of any outdoor sport you could imagine. Though they are pricey , all their products are of the best quality. There staff is always just around the corner if you need any help and they seem very educated in thier area.
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By Lee S.
Love REI! Bought a ton of hiking/camping equipment there a few years ago and found the staff to be extremely patient and knowledgeable, especially when fitting boots and backpacks. (Placed a phone order for a car rack with a lot of good advice too!) There is no pressure to buy unless you're are sure you have what is going to work best for you. It was worth it to become a member. Four stars only because I have found that if I'm wearing jeans or something casual I seem to be treated better (not ignored or condescended to) than if I come from work in professional attire. Only a couple semi-bad experiences out of a ton of good ones!
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By Jennifer K.
This is THE best place to go for outdoor equipment in general. They frequently have awesome sales on clothing, camping gear, etc. We were so excited when they opened this new store in Encinitas. It doens't seem as big as the store in Kearny Mesa, but it is 2 levels, so it may just be that looks are deceiving because they have a lot of merchandise too.
The staff is really helpful and they have all kinds of incentives for shopping there. If you buy a pair of shoes there and don't like them for whatever reason (they fall apart, they just don't fit right, anything!), they'll take them back and you can exchange them, even after years! They have a rewards program that earnsmoney towards future purchases. They also can order anything they carry that you don't find in the actual store and have it either shipped to you or the store.
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By Jan H.
I love going to REI, although I know I won't be able to come out of there without a basketfull. The little stuff gets me . . . the great little travel accessories, all the Eagle Creek packing gear, now the travel/picnic rugs (almost like ones I find in Europe and thought I'd have to special order). My ski jackets and gear have kept me warm and protected each season. Plus, I absolutely LOVE the expedition-weight inner wear in the luscious colors (raspberry, lilac, cobalt) over the years. These have been mainstays for me and Irish relatives to keep toasty in that damp, cold weather. My 78-year-old aunt and I wear the mock-style exp-weight as outer tops and never face a chilly evening by the fire! Also, have really enjoyed going on REI-sponsored day-trips to the Sierras for cross country ski lessons! The staff is always ready with advice and assistance. Love, love, love this place...and so appreciate the "new" location in San Francisco.
PROS: Great products and selection; good customer service
CONS:
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By Jan b.
This is a store that has everything you need for your sporting event. It also has great items for travel, so that you can be prepared for everything. The employees are very helpful, and listen as you try to explain what you need.
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By Selene N.
REI is a chain store that sells anything you can possibly want or need for a variety of outdoor activities, such as camping, fishing, canoeing, climbing, and so on. They are a co-op type of store, so you can join them for a lifetime membership fee and get profit share at the end of the year. This particular location is fairly new and located in the Fairfax Corner Shopping Center. The parking is an absolute nightmare, and it is almost guaranteed that you will have to walk a long way to/from your car. The store is very big, and all specialized products are organized by activity with large signs. It is fairly easy to find the things you are looking for. The Customer Service Desk and the Cash Registers are conveniently located near the entrance, so it is very easy to get to if you just need to return something real quick. I still enjoy shopping at this store, despite of the parking situation. After a few other independent camping stores went out of business, this is the one place we would go to get our gears and supplies.
PROS: Wide variety of outdoor activity goods, good sale prices.
CONS: Not enough parking spaces.
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