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What Insiders are Saying about Verizon

Verizon in New York, NY


By George! !.

The sales staff are pushy and ignorant of not only manners and cultural refinement, but also of the products they sell. If you come here for tech support, you will have to line up in the 1 aisle reserved for helping current customers (while there are 7 others for new customer sign-ups) for at least 20-30Min's before being told that someone with enough experience to fix the problem is either on lunch, break or out sick. I have no clue why anybody living or working or even visiting NYC would come to this Verizon store when there are smaller mom & pop stores around who can actually help.

Verizon in San Diego, CA


By howard c.

I have always wondered why verizon wireless doesnt have a store in pacific beach. its so nice and all young people. this verizon store is private, but they are SMARTER... they will help you with whatever verizon issue it is. if they can't they will call verizon for you. really nice people. thats what I look for in business. Volt has my verizon wireless business every time. howardâ??

Verizon in Everett, MA


By Sherman M.

I signed up for Verizon Fios Double Play a couple of years ago. Their internet access is really fast and their phone service is good. We then tried their Triple Play which includes TV. The first year that we had it, we noticed that the user interface on the Guide Menu was not as friendly as other area TV providers. We also found that the remote TV which doesn't have the DVR hooked up to it cannot pause or rewind live TV like other providers DVRs. While the remote TVs can playback programs recorded programs on DVR this was still a major hassle. The customer service at that time was generally pleasant and tried to help. When our contract expired, we went ahead and renewed, but noticed that their customer service was no longer trying as hard to keep us as customers. This may have been caused by Verizon selling their business in this state to Frontier. While their fiber optic network is really fast, Verizon still has a ways to go in tweaking their user interface on their TV Guide menus and improving their customer service.