Imperial Tire & Auto

★★★★★

About Imperial Tire & Auto

Automotive

Automotive
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Imperial gets an A from me! I took my car to have my 03 Honda Accord transmission inspected. Adam presented the problem and my options in a very matter of fact manner. He offered to perform the services with a 3 yr/100k warranty and FREE

3
★★★★★

Imperial gets an A from me! I took my car to have my 03 Honda Accord transmission inspected. Adam presented the problem and my options in a very matter of fact manner. He offered to perform the services with a 3 yr/100k warranty and FREE

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DO NOT TAKE YOUR VEHICLE TO THIS PLACE !!! ADAM AND HIS STAFF ARE AS UNPROFESSIONAL AS THEY COME.\r
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ADAM and the staff of REMEDIAL.......oops I mean IMPERIAL TRANSMISSION are bunch of dishonest, unqualified, crooks that will rape your

3
★★★★★

DO NOT TAKE YOUR VEHICLE TO THIS PLACE !!! ADAM AND HIS STAFF ARE AS UNPROFESSIONAL AS THEY COME.\r
\r
ADAM and the staff of REMEDIAL.......oops I mean IMPERIAL TRANSMISSION are bunch of dishonest, unqualified, crooks that will rape your

.

Ordered a part with this company 11/2013.Part did not work.Sent it back, was told I would get a refund.They will not give me my money, they have part. I ordered a powertrain control module from this company in November 2013. They asked me the specifics for my vehicle, needed by them to program this part, per manufacturer requirements. I received the part, it was not compatible with my vehicle and did not work. I was told to send it back and they would check it. I sent it back and had to call for the status and they asked me if I just wanted a refund or did I want them to try to reprogram it. I opted for the refund and was told I would receive it. I have had to call a half a dozen times to find out where it is, they kept telling me they would get it processed and still nothing. I spoke to a manager yesterday and they just emailed stating that they are not actually going to issue a refund and they have the part that I paid for that did not work, as guaranteed. I now have no money and no part and this is considered satisfactory business dealings by them.

1
★☆☆☆☆

Ordered a part with this company 11/2013.Part did not work.Sent it back, was told I would get a refund.They will not give me my money, they have part. I ordered a powertrain control module from this company in November 2013. They asked me the specifics for my vehicle, needed by them to program this part, per manufacturer requirements. I received the part, it was not compatible with my vehicle and did not work. I was told to send it back and they would check it. I sent it back and had to call for the status and they asked me if I just wanted a refund or did I want them to try to reprogram it. I opted for the refund and was told I would receive it. I have had to call a half a dozen times to find out where it is, they kept telling me they would get it processed and still nothing. I spoke to a manager yesterday and they just emailed stating that they are not actually going to issue a refund and they have the part that I paid for that did not work, as guaranteed. I now have no money and no part and this is considered satisfactory business dealings by them.

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TOP FLIGHT PROFESSIONALS!\r
Adam and professional his team at Imperial Transmission are the best! My 2005 Buick Rendevous transmission was (supposedly) rebuilt by James (owner) at Triad Transmission in Franklinton NC. After 5 trips, 3

3
★★★★★

TOP FLIGHT PROFESSIONALS!\r
Adam and professional his team at Imperial Transmission are the best! My 2005 Buick Rendevous transmission was (supposedly) rebuilt by James (owner) at Triad Transmission in Franklinton NC. After 5 trips, 3

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STAY AWAY FROM THESE PEOPLE!! I purchased a re-manufactured transmission from them (Imperial Transmissions - same outfit) and had it shipped to the west coast. Much delay and many lies it finally arrived. After being installed by

3
★★★★★

STAY AWAY FROM THESE PEOPLE!! I purchased a re-manufactured transmission from them (Imperial Transmissions - same outfit) and had it shipped to the west coast. Much delay and many lies it finally arrived. After being installed by

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DO NOT DO BUSINESS WITH THIS COMPANY. \r
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I purchased a transmission on-line from this company which pocketed my $500 core charge even though they received the core back. After weeks a being given the run around, I was told the core

3
★★★★★

DO NOT DO BUSINESS WITH THIS COMPANY. \r
\r
I purchased a transmission on-line from this company which pocketed my $500 core charge even though they received the core back. After weeks a being given the run around, I was told the core

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I have taken my SUV to Imperial Automotive on several occassions - for oil changes, air conditioning repairs, window repair, and for new tires. They were the best pricing, and they treated me fairly. One day they searched for 3 hours

3
★★★★★

I have taken my SUV to Imperial Automotive on several occassions - for oil changes, air conditioning repairs, window repair, and for new tires. They were the best pricing, and they treated me fairly. One day they searched for 3 hours

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Emily M. Question Mark. Took car in for a diagnosis! You mean you decided to have a friend fix your car after you found out the cost. That's what it sounds like to me.
I hardly believe someone would purposely want to cause harm in a manner you describe,especially with a witness. Maybe you misheard when he said to make sure the car is NOT hot when replacing the valve.

5
★★★★★

Emily M. Question Mark. Took car in for a diagnosis! You mean you decided to have a friend fix your car after you found out the cost. That's what it sounds like to me.
I hardly believe someone would purposely want to cause harm in a manner you describe,especially with a witness. Maybe you misheard when he said to make sure the car is NOT hot when replacing the valve.

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On our way back north after a long stay in NC the transmission blew on our car on I-40 on a Saturday. We called Imperial for a tow. They promptly got the vehicle off the busy interstate and to their shop.
they then took us to a local

3
★★★★★

On our way back north after a long stay in NC the transmission blew on our car on I-40 on a Saturday. We called Imperial for a tow. They promptly got the vehicle off the busy interstate and to their shop.
they then took us to a local

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I drive old cars (been driving for almost 26 years and only had 4 cars - none of them new), and have had experience with all kinds of mechanics. I trust Adam and his team with my family's safety; I'm a single mom and they could easily

3
★★★★★

I drive old cars (been driving for almost 26 years and only had 4 cars - none of them new), and have had experience with all kinds of mechanics. I trust Adam and his team with my family's safety; I'm a single mom and they could easily

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Do not judge Imperial by it's interior design. Sure, there are engine parts on shelves in the lobby area, sure the couches in the waiting area look like they might have been rescued from somewhere. But these guys absolutely know their

3
★★★★★

Do not judge Imperial by it's interior design. Sure, there are engine parts on shelves in the lobby area, sure the couches in the waiting area look like they might have been rescued from somewhere. But these guys absolutely know their

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My wife took her car to Imperial Automotive for a diagnosis. They told her it was the idle control valve. They had her car for 5 days before she decided to go get the part herself and have a friend put it on. She was told daily the part she needed was on it's way but never seemed to show up. When my wife and her friend that was installing the valve showed up to pick up her car the guy asked them if they knew what they were doing. The friend (that would be installing the part) answered yes. The guy said to make sure the coolant is hot when you do it. My wife later asked her friend why he said that and the friend replied because he was being a dick. If the coolant is hot when you take off the valve it will spray you.

1
★☆☆☆☆

My wife took her car to Imperial Automotive for a diagnosis. They told her it was the idle control valve. They had her car for 5 days before she decided to go get the part herself and have a friend put it on. She was told daily the part she needed was on it's way but never seemed to show up. When my wife and her friend that was installing the valve showed up to pick up her car the guy asked them if they knew what they were doing. The friend (that would be installing the part) answered yes. The guy said to make sure the coolant is hot when you do it. My wife later asked her friend why he said that and the friend replied because he was being a dick. If the coolant is hot when you take off the valve it will spray you.

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Yesterday I was unfortunately in need of a tow to bring my vehicle from Durham to my home in Apex. I called multiple companies, and if I could manage to get a quote out of them over the phone, either the quotes were sky-high, or their phone skills (actually, lack thereof) made me think twice about dealing with a company that didn't care about first impressions on potential new customers.
When I called Imperial, I was greeted cheerfully, put on hold for a few seconds, and given a quote. It was approximately half of the cost of the other companies that had quoted prices for me.
The driver, Scott, arrived quickly, and everything went smootly.
If I ever need to utilize towing services in the future (which, frankly, I hope will not happen!), I will surely call Imperial first.

2
★★★★★

Yesterday I was unfortunately in need of a tow to bring my vehicle from Durham to my home in Apex. I called multiple companies, and if I could manage to get a quote out of them over the phone, either the quotes were sky-high, or their phone skills (actually, lack thereof) made me think twice about dealing with a company that didn't care about first impressions on potential new customers.
When I called Imperial, I was greeted cheerfully, put on hold for a few seconds, and given a quote. It was approximately half of the cost of the other companies that had quoted prices for me.
The driver, Scott, arrived quickly, and everything went smootly.
If I ever need to utilize towing services in the future (which, frankly, I hope will not happen!), I will surely call Imperial first.

Pros: Fast service, good communication, competitive prices

Cons: None

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Coming from a family background of farmers, mechanics and engineers, we always did our own vehicle repairs. Thus, I found it difficult to find someone who can meet my expectations for skill level, knowledge, workmanship when it comes to working on my personal vehiclces. Well, I found it in these guys. They did an excellent job on rebuilding the rear axle in my pickup truck. You will not find many auto repair businesses in Cary that are willing, or even know how, to tackle correctly setting up a rear axle assembly themselves.
Their place of business may not be very attractive when viewed from the outside, but on the inside they are very nice and friendly gentlemen, who were more than willing to take the time to patiently discuss with me my nitpicky concerns.
Disclaimer: I have no family or financial connections with this business entity or its owner(s). Only the views of a very satifsfied customer.

2
★★★★★

Coming from a family background of farmers, mechanics and engineers, we always did our own vehicle repairs. Thus, I found it difficult to find someone who can meet my expectations for skill level, knowledge, workmanship when it comes to working on my personal vehiclces. Well, I found it in these guys. They did an excellent job on rebuilding the rear axle in my pickup truck. You will not find many auto repair businesses in Cary that are willing, or even know how, to tackle correctly setting up a rear axle assembly themselves.
Their place of business may not be very attractive when viewed from the outside, but on the inside they are very nice and friendly gentlemen, who were more than willing to take the time to patiently discuss with me my nitpicky concerns.
Disclaimer: I have no family or financial connections with this business entity or its owner(s). Only the views of a very satifsfied customer.

Pros: High level of ability, knowledge and skill for auto repairs

Cons: None

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I have been to this place 2-3 times. The staff is very helpful and take time to tell about the car and the problem, they are very knowledgeable about things.

They were also very helpful and guided me to the right place when I needed some external repairs to my car.

4
★★★★☆

I have been to this place 2-3 times. The staff is very helpful and take time to tell about the car and the problem, they are very knowledgeable about things.

They were also very helpful and guided me to the right place when I needed some external repairs to my car.

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I Get regular repairs on my Toyota Camry and also do oil changes here. Very good service at a reasonable rate. Very friendly people who explain the problem with the car. Will definitely recommend them.

4
★★★★☆

I Get regular repairs on my Toyota Camry and also do oil changes here. Very good service at a reasonable rate. Very friendly people who explain the problem with the car. Will definitely recommend them.

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