PetSmart

★★★☆☆
  • 2020 N 75th Ave # 25

    Phoenix, AZ 85035

    Map & Directions
  • 623-873-1130

Pets & Animals

Pets & Animals
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We left our dog at the Pet Hotel over the Thanksgiving holiday (6 days, 7 nights). We paid for (or thought we paid for ) a private room and for medication (one pill) to be given every morning with her meal (6 days = 6 pills). We also requested that she be given a bath and have her nails cut before pick-up.
We did call PetSmart once while we were away to check on our pet and we were told that she was doing great and that she was eating and sleeping well, taking her pill with no problems and that she was going to the bathroom.
When we went to pick her up we immediatly saw a deep cut on the top of her nose and we were told that it happened when she rubbed her nose on the cage... Cage??!!?? We paid for a private ROOM! no cage should have been involved with her entire stay and this was not a "rubbing" scar... this was a deep cut. We also had three pills remaining in the pill bottle which means if we only gave her 6 (1 a day) then she was not given her medication for three out of the six days... this led to urination problems and runny stool for the next few days (Thanks PetSmart!) ... also, they did not trim her nails or give her a bath before pick-up even though they said that they did when it was completely obvious that they did not.
When we got the dog home she drank water like she was never going to get water again.
She went to the bathroom like you would not believe, and she did nothing but sleep for two days (She is normally a very active, attention grabbing dog).
We were told that "it is a holiday, and very busy"... sorry, not a good answer!
So it is perfectly alright to neglect animals or not give a customer what they were expecting (promised) when you get a "little busy"
As for my wife, myself and our dog... we give PetSmart 4 thumbs and 2 paws DOWN!

0
★☆☆☆☆

We left our dog at the Pet Hotel over the Thanksgiving holiday (6 days, 7 nights). We paid for (or thought we paid for ) a private room and for medication (one pill) to be given every morning with her meal (6 days = 6 pills). We also requested that she be given a bath and have her nails cut before pick-up.
We did call PetSmart once while we were away to check on our pet and we were told that she was doing great and that she was eating and sleeping well, taking her pill with no problems and that she was going to the bathroom.
When we went to pick her up we immediatly saw a deep cut on the top of her nose and we were told that it happened when she rubbed her nose on the cage... Cage??!!?? We paid for a private ROOM! no cage should have been involved with her entire stay and this was not a "rubbing" scar... this was a deep cut. We also had three pills remaining in the pill bottle which means if we only gave her 6 (1 a day) then she was not given her medication for three out of the six days... this led to urination problems and runny stool for the next few days (Thanks PetSmart!) ... also, they did not trim her nails or give her a bath before pick-up even though they said that they did when it was completely obvious that they did not.
When we got the dog home she drank water like she was never going to get water again.
She went to the bathroom like you would not believe, and she did nothing but sleep for two days (She is normally a very active, attention grabbing dog).
We were told that "it is a holiday, and very busy"... sorry, not a good answer!
So it is perfectly alright to neglect animals or not give a customer what they were expecting (promised) when you get a "little busy"
As for my wife, myself and our dog... we give PetSmart 4 thumbs and 2 paws DOWN!

.

If you are looking to spoil your pet, take them over to PetSmart, the pet friendly store. We often make a field trip of it for our dog, to take a walk in the aisles of PetSmart. They have a variety of products ranging from food to beds for your animals. Most of the locations also have a grooming shop, pet hospital and an adoption center for the Humane Society. The staff there is friendly, and the animals you see there shopping are so cute. Got an unruly dog? They also have behavioral classes for them there as well.

4
★★★★☆

If you are looking to spoil your pet, take them over to PetSmart, the pet friendly store. We often make a field trip of it for our dog, to take a walk in the aisles of PetSmart. They have a variety of products ranging from food to beds for your animals. Most of the locations also have a grooming shop, pet hospital and an adoption center for the Humane Society. The staff there is friendly, and the animals you see there shopping are so cute. Got an unruly dog? They also have behavioral classes for them there as well.

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I often go to petsmart to get questions answered that I dont have the answers to. They always have the right answers and they are always willing to answer any questions that i have. Great Business

3
★★★☆☆

I often go to petsmart to get questions answered that I dont have the answers to. They always have the right answers and they are always willing to answer any questions that i have. Great Business

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Went to buy some fish, they had a nice healthy looking selection. The tanks were clean and clear. The employee working in the fish department was very helpful.

4
★★★★☆

Went to buy some fish, they had a nice healthy looking selection. The tanks were clean and clear. The employee working in the fish department was very helpful.

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Carry a wide range of pet supplies including pond supplies. Sometimes hard to get help in the fish section. Great store to take your pet to.

4
★★★★☆

Carry a wide range of pet supplies including pond supplies. Sometimes hard to get help in the fish section. Great store to take your pet to.

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