Cortina Tile & Marble

★★★★☆
  • 1645 Riverdale St

    West Springfield, MA 01089

    Map & Directions
  • 413-737-1179

Home & Garden

Home & Garden
More choices in West Springfield:
Resultset_next

Lucia Lumber Co Inc

777 Silver St 1 Agawam, MA

Resultset_next

Sanford & Hawley Inc

253 Baldwin St West Springfield, MA

4.2857 7
Hi! Sign in to let us know how Cortina Tile & Marble was?
Write a Review
.

Very Poor Customer Service Skills when a customer calls to discuss why their contractor was allowed to dramatically alter an order after Cortina promised they never allow that to be done. Only the customer can change the order. EXTREMELY rude Manager, he yelled at me and told me there are worse things in the world than them allowing my contractor to completely change my order on me and stick me with an outrageously higher bill to pay - AFTER guaranteeing me that they would not allow it to be done. He continuously screamed at me to "give him a break" and they have too many customers and contractors to keep track of and that my complaint was ridiculous. And then he hung up on me. Great way to treat your customers Cortina Tile

1
★☆☆☆☆

Very Poor Customer Service Skills when a customer calls to discuss why their contractor was allowed to dramatically alter an order after Cortina promised they never allow that to be done. Only the customer can change the order. EXTREMELY rude Manager, he yelled at me and told me there are worse things in the world than them allowing my contractor to completely change my order on me and stick me with an outrageously higher bill to pay - AFTER guaranteeing me that they would not allow it to be done. He continuously screamed at me to "give him a break" and they have too many customers and contractors to keep track of and that my complaint was ridiculous. And then he hung up on me. Great way to treat your customers Cortina Tile

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very Poor Customer Service Skills when a customer calls to discuss why their contractor was allowed to dramatically alter an order after Cortina promised they never allow that to be done. Only the customer can change the order. EXTREMELY

3
★★★★★

Very Poor Customer Service Skills when a customer calls to discuss why their contractor was allowed to dramatically alter an order after Cortina promised they never allow that to be done. Only the customer can change the order. EXTREMELY

.

Tile galore, very helpful staff, they even went out of there way after ordering tile they delivered it right to house because not all way had arrived at the store when I picked it up--now that's service

4
★★★★☆

Tile galore, very helpful staff, they even went out of there way after ordering tile they delivered it right to house because not all way had arrived at the store when I picked it up--now that's service

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I could not believe how many different kinds of tile are in this small store! There was so much to choose from it made deciding difficult. But the staff was great at helping me pick out what was just right for my bathroom! They really know their stuff and the tile I order came in very quickly. They also had all the tools and supplies I needed to do the job myself!

5
★★★★★

I could not believe how many different kinds of tile are in this small store! There was so much to choose from it made deciding difficult. But the staff was great at helping me pick out what was just right for my bathroom! They really know their stuff and the tile I order came in very quickly. They also had all the tools and supplies I needed to do the job myself!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If you are looking for a place that really knows their stuff and are willing to help you this is the place. The staff is very knowledgeable and will always help you make the right decision. I love how my kitchen came out. They helped us match our cabinets to our tile an even helped us pick out a counter top.

5
★★★★★

If you are looking for a place that really knows their stuff and are willing to help you this is the place. The staff is very knowledgeable and will always help you make the right decision. I love how my kitchen came out. They helped us match our cabinets to our tile an even helped us pick out a counter top.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Cortina offered a huge selection of tile and some of the highest quality tile in the area. They will cut custom pieces for you if you are installing yourself. They take back leftover tile without a hassle. We thoroughly enjoyed working with them.

5
★★★★★

Cortina offered a huge selection of tile and some of the highest quality tile in the area. They will cut custom pieces for you if you are installing yourself. They take back leftover tile without a hassle. We thoroughly enjoyed working with them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Cortina Tile and Marble is a great place to go and get good quality service. Over this past summer, I got tile to do a backsplash for my kitchen. The employees were very helpful and pointed me in the right direction. I would recommend them to anyone as they were recommended to me too.

4
★★★★☆

Cortina Tile and Marble is a great place to go and get good quality service. Over this past summer, I got tile to do a backsplash for my kitchen. The employees were very helpful and pointed me in the right direction. I would recommend them to anyone as they were recommended to me too.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Cortina Tile & Marble, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review