I can't even think of a reason that is good enough to give them even a single star. BUT, i have to put a star in to submit a review. Don't be fooled by that star. They do not deserve any rating at all. If you want to be ignored and provided with the WORSE customer service as well as quality of service, then call them please.
I have never been treated as poorly as this company has treated me. When asking them to give an estimate, you have to identify yourself as a potential customer or you get an interrogation as to why you want to talk to them.
If you are lucky enough to get them to come out and work on your roof, you can forget about getting them to come out and honor their warranty. The person that answers the phone, Michelle, is always talking to you on speakerphone and her voice sounds like a tin can. It is so hard to understand her, but if you were able to work through that, the content she gives you reminds me of the valley girls I met in high school..."like ya know..."
Promise after promise I was given that someone from their company would come over and perform some work and each time there was a more elaborate excuse. "one of my relatives died", "my boss is out of town for a convention", "it was too hot", "it was too cold", "no one showed up for work". You name it and they came up with the excuse. I would not believe a single word from her. It has been 3 months of calling everyday of every week to respond to promises not honored and they have STILL not done anything. Now when I call, I get sent to voicemail. By the way they have caller ID to make sure they don't answer calls from customers with problems.
I believe that the owner's name is Scott Jang. I am absolutely amazed that he is able to stay in business this long. Perhaps if you take the money and never do a followup on customer satisfaction, you can make it. I heard that is called "take the money and run"
Clearly this is a business to stay away from. I am happy to elaborate more if asked. My blood pressure rises with each keystroke. What a lousy company, with a bunch of lousy employees. Stay away unless you enjoy abuse. They even changed their address to run away from past customers... What a joke.
They used to be called SK Roofing
2227 International Blvd
Oakland, CA 94606
I just checked their license and the report came back with a suspension for the following reasons.... NOW it is all clear.
License is inactive and under suspension for the following reasons:
1. License is suspended for failure to resolve an outstanding final liability from the Franchise Tax Board, Department of Industrial Relations, Employment Development Department, or Contractors State License Board.
2. License suspended for failure to comply with a bond payout.
3. License suspended due to association with another license for failure to comply with an outstanding liability.