I was referred to Fast Water Heater Company by Home Depot. The water heater needed replacing and I needed a hot shower. Stat. I called around 9am and by 3:30 Charlie was at my house removing the old piece of junk and putting in the new one. He took the time to explain everything to me (including how to light the pilot light if I ever need to know how) and making sure I was comfortable with the process. My water heater closet is cleaner now than it has been in 10 years and all of the spiders are dead. I can't recommend Fast Water Heater Company enough! I was walking in the park today with a friend and saw the truck drive by and I had to interrupt her to point it out and tell her about my new water heater!